We're experiencing system problems

Unfortunately, we're experiencing technical problems and our system is down today (14.05.2020). We're trying to fix this as fast as we can. Hopefully, it won't take long.

As soon as the system is back and running, we will make today's payments. This means your payment may be much later than usual.

Also, if you are expecting a top up email from us today, you may not receive it until tomorrow.

We're working to resolve this issue as fast as we can. And we will send your payments as soon as possible. Therefore, can we please please request our members not to phone us asking where the payment is as this will block the only one line we have and delay us even further?

Thank you so much for your support and patience.

Our Partners

Derbyshire County Council Chesterfield Borough Council North East Derbyshire District Council Rykneld Homes Derbyshire Community Foundation Derby City Primary Care Trust

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